SafeDeal.app Legal Documentation

Refund & Cancellation Policy

Effective Date: September 3, 2026

currency_exchangeAd Run & Listing Service Refund Overview

We believe in complete transparency. Because SafeDeal provides digital listing promotions and live advertising runs, our refund terms balance immediate digital service delivery with fair buyer protections.

Pre-Launch Cancellations

100% full refund available if an ad campaign is cancelled before delivery begins.

Active Ad Runs

3-day & 7-day runs are non-refundable once live placement and impressions are served.

Processed via Partners

All approved refunds are credited back to the original method via Paddle or Polar within 5–7 days.

1. Scope of the Refund Policy

This policy applies specifically to fees paid for optional listing enhancements, featured badges, and promotional advertising runs ("Ad Runs") purchased on SafeDeal.app.

SafeDeal operates strictly as a listing marketplace. Payments for actual digital asset transfers negotiated directly between individual buyers and sellers are independent of SafeDeal promotional services.

campaign2. Advertising Runs Refund Terms ($1 Min Budget, 3-Day & 7-Day Packages)

A. Eligible Refund Situations

Cancellation Prior to Run Start: If you cancel a scheduled 3-day or 7-day ad package before the campaign goes live, you are eligible for a 100% full refund.
Technical Delivery Failure: If our platform experiences a verified technical outage preventing your listing from being displayed during your scheduled 3-day or 7-day boost period, you are entitled to a prorated refund or a complimentary campaign extension.
Duplicate Transactions: Any accidental double-charge will be refunded in full immediately upon verification.

B. Non-Refundable Situations

Active or Completed Ad Campaigns: Once an ad run has begun displaying on category pages or the homepage, the digital promotion is actively delivered and cannot be refunded.
Lack of Inquiries / Conversion: While promoted listings maximize visibility, SafeDeal cannot guarantee specific buyer inquiry counts or asset sales. Ad fees compensate for placement and impression delivery.
Policy Violations: Listings removed due to fraudulent claims, stolen accounts, or prohibited asset violations are not eligible for a refund.

3. How Refunds Are Processed

All refunds are processed directly through our authorized Merchant of Record partners (Paddle and Polar).

Refunds are returned strictly to the original payment method used during checkout (credit/debit card or supported digital wallet).
Processing time typically takes 5 to 10 business days depending on your card issuer or bank.
SafeDeal never asks for or handles your card details directly to process a refund.

4. Requesting a Refund

To submit a refund request for an ad run or promotional package, please email our support team with:

1. Your SafeDeal account email address

2. Transaction ID or receipt number (from Paddle / Polar)

3. The Listing title and Ad Run package (e.g., $1 minimum run, 3-Day boost, or 7-Day run)

4. Reason for the cancellation or refund request

Need assistance with a transaction? Contact our support team.